Erin has worked in higher education for over 16 years, leading the student services, student management, admissions and operations functions. She has managed coaching and retention for students in on-campus, blended, and online programs for a variety of public and private institutions. She has implemented and managed student services and academic operations for programs at universities including The College of William & Mary, Auburn University, Santa Clara University, and the University of Kansas. Erin is passionate about student lifecycle trends, motivation, and metacognition, including researching when and how to use particular strategies for improving student persistence. Erin has also worked to implement collaborative policies and procedures to enhance and improve the student experience at each partner university. Erin plays a critical role in overseeing both student service functions and program operations. She holds a Bachelor of Science in Business Marketing from Eastern Illinois University.