Cathy Goodman brings more than two decades of experience leading complex implementations, business process transformation, and higher education operations, combining strategic leadership with deep expertise in execution.
As one of Everspring’s founding leaders and Chief of Client Operations, Cathy oversees the operational disciplines that turn strategy and partnership commitments into consistent execution. Her leadership spans implementation, client operations, operational effectiveness, compliance, and the systems and processes that support high-quality delivery for university partners.
Throughout her career, Cathy has led large-scale, nationwide initiatives that centralized critical student and administrative support functions. She brings extensive experience in program implementation, cross-functional process improvement, regulatory and accreditation requirements, building high-performing teams, and managing multimillion-dollar P&Ls. Before entering education technology, she served as a business process outsourcing consultant at Aon Hewitt.
Cathy’s experience translating strategy into disciplined execution gives university partners confidence that complex initiatives will move forward with clarity, coordination, and accountability. Her focus on strong operating models, measurable performance, and continuous improvement helps reduce execution risk while enabling institutions to adapt as priorities and market conditions change.
Cathy is a Champion-certified Six Sigma project manager. She holds an MBA from the University of Chicago Booth School of Business and a Bachelor of Arts in Psychology and International Studies from Kalamazoo College.